Shipping policy

Wholesale Shipping & Freight Policy

Our goal is to make wholesale ordering and shipping more efficient as your Fillaree business grows. Larger orders are easier for us to consolidate and, when appropriate, palletize, so we are increasing the support we provide as order size grows.

Wholesale Order & Shipping Benefits

Merchandise Subtotal	Fillaree Benefit	Details
$1,000+	1 FREE Bulk Refill Bag	Choice of Soap & Suds, Clean Plate Club, or Clean Dream
$1,500+	$100 toward shipping	Applied to the shipping cost for the order
$3,500+	$200 toward shipping	Applied to the shipping cost for the order
$5,000+	$300 toward shipping	Applied to the shipping cost for the order

Free bag exclusions: Shampoo, Conditioner, and Lotion Bulk Refills are not eligible for the $1,000 free-bag benefit.

Thresholds: Benefits are based on the merchandise subtotal after discounts and credits. Benefits do not stack unless Fillaree specifically states otherwise.

How Freight Contributions Work

Shipping costs vary by destination, shipment size, carrier, and delivery requirements. For qualifying orders, Fillaree will apply the applicable freight contribution to the shipping cost of the order. The retailer is responsible for the remaining shipping balance. All wholesale orders must be paid in full before processing and fulfillment can begin. Our standard lead time is 7–10 business days from receipt of full payment.

Palletized Shipping

Whenever practical, Fillaree recommends palletized LTL shipping for larger wholesale orders. Palletizing helps consolidate liquid products into a more secure shipment and can improve shipping efficiency and cost as order size grows. Our shipping contributions are designed to make it easier for wholesale partners to build larger, more efficient orders.

Empty Refill Bag Returns

Wholesale partners may return eligible empty Fillaree refill bags to us as part of our closed-loop refill program. Fillaree will provide account credit for the approved cost of return shipping.

Please make sure bags are fully emptied, securely packed, and shipped back with documentation showing the return shipping cost so we can apply the appropriate credit to your account.

Questions About Shipping

Our goal is to make wholesale ordering and shipping more efficient as your Fillaree business grows. Larger orders are easier for us to consolidate and, when appropriate, palletize, so we’re able to offer more shipping support as order size grows.

Not sure whether your order should ship parcel or pallet, or want help reaching the next benefit level? Email us at hello@fillaree.com or call 984-439-2632, Tuesday–Saturday, 10–4.

We’re real people, we have a landline, and we love talking shop, soap, and refills!