Wholesale Returns & Refund Policy

Effective September 1, 2026

Because Fillaree products are manufactured in small batches and many wholesale products are intended for refill use, wholesale sales are generally final.

1. Wholesale Returns

Fillaree does not accept returns for:

• unsold inventory

• over-ordering

• changes in customer demand

• seasonal inventory

• products a retailer no longer wishes to carry

• products that have been opened, transferred, dispensed, altered, or used

Please review your order carefully before submitting it.

2. Incorrect Items

If Fillaree sends an incorrect product or quantity, please report the issue within 10 calendar days of delivery and include:

• your order number

• the item received

• the item or quantity expected

• photos when helpful

If the error was made by Fillaree, we will work with you to correct the order.

3. Product Defects

If you believe a product has a manufacturing defect, contact Fillaree within 10 calendar days of discovering the issue. Please provide:

• order number

• product name

• quantity affected

• lot or batch information when available

• photos or other supporting information

Please retain the affected product and packaging until Fillaree has reviewed the issue.

Fillaree will determine the appropriate resolution, which may include replacement product, store credit, or refund where appropriate.

4. Shipping Damage

Damage occurring during transportation is governed by our separate Wholesale Shipping Issues & Claims Policy.

Beginning September 1, 2026, Fillaree shipping damage protection applies only to qualifying palletized wholesale shipments.

Shipping damage should not be submitted as a standard product return.

5. Refill & Transferred Product

Once a Fillaree product has been transferred from its original Fillaree packaging into a refill vessel, dispensing system, secondary container, or customer-supplied container, it is not eligible for return.

Issues resulting from storage, dispensing, contamination, dilution, alteration, secondary containers, or other retailer-controlled conditions are governed by our Refill & Sanitation Standards Policy and are not considered manufacturing defects.

6. Approved Returns

Any return must be approved by Fillaree before product is shipped back.

Do not send merchandise to Fillaree without authorization.

If Fillaree approves a return, we will provide return instructions. Unless the return results from a Fillaree error or confirmed product defect, return-shipping costs are the retailer’s responsibility.

Unauthorized returns may be refused or may not qualify for credit.

7. Store Credit & Refunds

When a return, shortage, defect, or other issue qualifies for resolution, Fillaree may provide:

• replacement product

• wholesale account credit

• refund, when appropriate

The method of resolution will depend on the circumstances of the claim.

Wholesale account credits are not redeemable for cash unless required by law.

8. Contact Fillaree First

If there is ever a problem with your wholesale order, please contact us before returning merchandise or initiating a payment dispute.

We want the opportunity to review the situation and work toward a fair resolution.